Returns, Exchanges, Cancellations
We have a no-stress easy return policy:
Standard 14 day return period for goods bought online. No reason required, unused, unpacked, new items only. We will refund within 14 working days of receiving the goods.
For all returns and faulty items we will refund or replace and cover return postage costs within the US only. For damaged items sent everywhere else we will refund only, after receiving photographic proof of damaged goods.
- Please note that we will not accept any used or unpacked items.
- Returned items that require additional work such as barcoding, labelling or repacking wil only be refunded upon confirming the return is acceptable by our fulfilment partner who manages our returns. Please return your items the way you would be happy to receive them yourself!
- We will not refund items that had the product labels removed (if the product came with labels) - please ensure you do not remove any labels. this includes but is not limited to: barcodes, price tags, product labels.
- We will not accept any returns beyond the 14 day return period, please do not send any items to us after this period has passed as we won't be able to do anything rather than send them back to you at your own cost.
- We will not refund you if your return does not reach us and you do not have proof of postage. Please always take the confirmation slip from the post office as proof of sending your return.
- Please always include your order number with your return!
Please note we do not refund the original shipping cost unless the item is faulty and is not part of an order containing multiple items.
All return information above takes precedence and also applies to exchanges.
We are happy to exchange your goods for any given reason. Difference in price will be refunded or added to your bill. We cover the exchange postage cost. Again, we can only do this in the US. Unfortunately we do not cover the exchange postage cost for items sold to other countries.
Please note we only offer 1 exchange order free of charge.
If you want to exchange again as part of the same order you will need to cover the postage costs. Postage cost depends on the weight of your order and usually falls between $6.50 - $15. Please note you will also need to cover the costs of you sending the returned items to us.
You can cancel your order before we ship it. Please get in touch via email for us to act quickly. We will refund straight away including the shipping cost. Please note that refunds might take up to 7 working days to get delivered in your account. We have no impact on how long it takes for your refund to reach your account. Please contact your bank if you need any clarification.
Please note that we ship orders on the same or the next working day and we cannot guarantee we will be able to cancel your order before it ships.
Returns of items sent with Free Shipping:
We offer free shipping for all orders over $100 in the US.
If you return some items and upon the return of your items the total value falls below $100 we will deduct the shipping charge of $6.50 to $15 (to match the shipping price for such order) from the total sum of your refund.
Items considered lost:
We can only consider an item to be lost in the post once 14 days have passed since the original delivery date. We will only issue a full refund after the 14-day cooling-off period has passed.